Privacy Agreement 

Persistent Systems Limited, its subsidiaries and affiliates including Persistent Systems Limited, Persistent Systems Inc., Persistent Systems Pte. Ltd., Persistent Systems France SAS, Persistent Systems Malaysia Sdn. Bhd., Persistent Telecom Solutions Inc (d.b.a. Accelerite), Akshat Corporation (d.b.a. R-Gen Solutions), Aepona Limited, Valista Limited, Persistent Systems Lanka (Private) Limited (erstwhile Aepona Software (Private) Limited), Aepona Holdings, Aepona Group Limited, Persistent Systems Mexico, S.A. de C.V., Persistent Systems Israel Ltd., Persistent Systems Germany GmbH, PARX Werk AG, PARX Consulting GmbH and any other directly controlled entities as may exist from time to time and their web presence via the domains Persistent.com, Accelerite.com and any other domains created from time to time, hereinafter referred to as ‘Persistent’, ‘we’, ‘us’ or ‘our’ is committed to respect your privacy and choices. The statement highlights our privacy practices regarding Personal Information that we collect and store through this website and for the Personal Information that you provide us while interacting with us on our website (this “Site”) and participating in our events and campaigns.

I. Collection of Personal Data and its Processing

I.1 Personal Information that we process

For the purposes of this privacy notice, ‘Personal Information’ is any data which relates to an individual who may be identified from that data, or from a combination of a set of data, and other information which is in possession of Persistent.

In general, you may browse our website without providing any Personal Information about yourself. However, we collect certain information such as:

• Personal Data that you provide via our website, including information you provide through forms on this Site e.g. name, email address, designation and company;

• Information about your computer and about your visits to and use of this Site, such as your Internet Protocol (IP) address, demographics, your computers’ operating system, and browser type and information collected via cookies;

• Cookie related details are provided in the Cookie Policy

I.2 Use of your Personal Data

We use your Personal Data for the following purposes:

• To provide better usability, troubleshooting and Site maintenance;

• To understand which parts of this Site are visited and how frequently;

• To provide access to desirable content based on your preferences;

• To process job applications (more details about which are available on corresponding portals of this website);

• To provide information and services as requested by you;

• To assess queries, requirements, and process requests for products and services;

• To perform client communication, service, billing and administration;

• To conduct data analysis;

• To maintain leads;

• To run marketing or promotional campaigns;

• To create brand awareness;

• To provide better services and generate demand;

• To market products and services based on legitimate business interest under the applicable law; and

• To conduct processing necessary to fulfil other contractual obligations for the individual.

I.3 Legal basis for processing Personal Data

We process your Personal Data when it is in the legitimate interests of Persistent in connection with marketing, sales, promotion of services which we provide, or which are procured using our services and to improve and enhance the range of those services and offerings. We process your Personal Data in the following circumstances:

• Communication – We may use your Personal Data to administer and provide services you request or have expressed an interest in, to communicate with you in case of customer support, to process transactions, for sending newsletters, updates and promotional materials, for seeking your opinion and feedback and personalize and/or tailor any communications that we may send you.

• Advertising – We may use your Personal Data to carry out advertising and market research based on behavioural metrics, geo-location data, demographic data and marketing preferences we capture. We may permit certain third-party companies to help us tailor advertising based on use.

• Activity Tracking – We may use your Personal Data to track your activity on our digital platforms and personalize and improve your experience. This can be used to create an individual profile for you so that we can understand and respect your preferences or for profiling purposes to enable us to personalize and/or tailor any marketing communications that you may consent to receive from us.

• Optimization- We may use your Personal Data to operate, improve and maintain this Site, to prevent fraud and abuse.

• Data Sharing – We may use and share your Personal Data with third parties with whom we have contractual relationship. For example, we may connect you with our empaneled repairer or broker for processing of claims.

II. Disclosure of Personal Data, Data Recipients and Transfer:

Persistent does not share your Personal Data with third parties for marketing purposes without seeking your prior permission.

We share your Personal Data within:

• Business partners;

• Service vendors;

• Authorized third-party agents; or

The following applies only where the data controller processing your Personal Data is domiciled in the European Economic Area (“EEA”):

We transfer Personal Data to countries outside the EEA to third parties, including to countries which have different data protection standards to those which apply in the EEA. Where service providers process your Personal Data in countries deemed adequate by the European Commission, we rely on the European Commission’s decision to protect your Personal Data.

For transfers to Persistent group companies and service providers outside the EEA, we use standard contractual clauses or rely on controller-processor contracts entered in to with the service providers.

III. Use of cookies:

Please refer to the Cookie Policy.

IV. Access, correction, objection of your Personal Data:

Subject to the local legal requirements, you have the right to access, correct, delete or transfer your Personal Data that we hold, including your profile and preferences. You also have the right to object to certain processing and, where we have asked for your consent to process your Personal Data, to withdraw this consent. Where we process your Personal Data because we have a legitimate interest in doing so (as explained above), you also have a right to object to this. These rights may be limited in some situations – for example, where we can demonstrate that we have a legal requirement to process your Personal Data.

You can assert your rights in the corresponding sections by contacting us at privacyofficer@persistent.com

V. Security of your Personal Data

Persistent intends to protect your Personal Data and to maintain its accuracy, and we implement reasonable administrative, physical security, and technical controls in order to safeguard your Personal Data from unauthorized access, use and disclosure.

VI. Retention of your Personal Data

Personal Data will be retained permanently unless explicitly requested for deletion by data subject or as per applicable legal requirements at that point in time.

VII. Partner Websites

Persistent provides links to third-party websites and services. However, Persistent is not responsible for the privacy statements, practices, or the contents of such third-party websites.

VIII. How to contact us

If you have any questions regarding our privacy practices or this privacy notice, please contact us at privacyofficer@persistent.com

Alternately you can write to us at:

Persistent Systems Ltd

Bhageerath, 402 E, Senapati Bapat Road

State: Maharashtra

IX. Updates to this Privacy Notice

Persistent may change the data privacy practices and update this privacy statement as and when the need arises, and the same will be made available on the website.